Toronto, Ontario, Canada
Understanding & Building Customer Relationships
Peter teaches everything from customer retention, client challenges, developing empathy and separating person and professional relationships so you and your team can provide the best level of customer service.
What will I learn in 20 minutes?
An informal chat with Peter to identify some of your current customer-related challenges.
Peter started his professional career at the Four Seasons front desk, eventually rising to the position of director of sales and marketing with luxury brands such as Westin Hotels & Resorts, and Rosewood Hotels & Resorts, amongst others. He's worked in the hospitality sector, and private aviation. His passion is literature, having graduated with a degree in English literature. He spends his free time ghostwriting SEO copy & ebooks.
Peter's dad was in the military and as a family they lived in every province in Canada, except Newfoundland. He vows someday to correct this.
In the short intro session that I had with Peter, he was able to identify some key targets and solutions that I was able to immediately implement.
— Esther H, Tel Aviv, Israel
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