Last revised on 29/03/2020
SAGE CONNECT ("us", "we" or "Company") respects the privacy of its users (each, "you" or "User") and is committed to protecting the privacy of Users who access, visit, use or engage with our website and/or application(s) or any other services we provide (collectively: the "Services").
Grounds for data collection
Processing of your “Personal information” (meaning any information which may potentially allow your identification with reasonable means) is necessary for the performance of our contractual obligations towards you, the provision of our Services, to protect our legitimate interests and for compliance with legal and regulatory obligations to which we are subject.
What information do we collect?
We may collect the following types of information from or about you:
Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. We gather the following types of Personal Information:
Registration details: When you sign-up and register to the Services, you will be asked to provide certain details about yourself, such as your full name, email address, phone number, physical address;
Payment transaction information: Some actions on our Services requires you to provide your payment details in order perform them, in such cases we will collect your payment information.
Communication information: We may collect information that you choose to include in your inquiry to us, for example from your communication with our support team via email, phone-calls, Skype or other means of communication.
Device information: Our Services collect specific types of technical details and information with regard to your device, software or hardware that may identify you, such as: IP address and geolocation as well as other online identifiers such as your device’s unique identifiers. These details are pseudonymized (cannot directly identify you) and are collected for the purpose of delivering relevant content and ads and operating and improving our Services (including services from our partners).
Voluntary information: We collect information which you provide us voluntarily. For example, when you respond to communications from us, or when you share additional information through your use of the Services.
Our servers automatically record certain information regarding the use of our Services. Such data may include information such as the website that a User was visiting before accessing our Services and other statistics related to our Services. We also perform statistical analysis on all of the data and metadata which is collected through our Services. We use this information to administer the Services and analyze this information to improve and enhance the Services by expanding their features and functionality. Such data is also used for troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
For the avoidance of doubt, if we combine Personal Information with Non-personal Information (e.g. analytics data), the combined information will be treated as Personal Information as long as it remains combined.
How do we use the information that we collect?
In addition to the purposes listed herein, the information we collect, which may include your Personal Information, is used for the following purposes:
To set up your account and to provide you with the Services;
To identify and authenticate your access to our Services;
To authenticate your identity for the purpose of compliance with regulatory requirements;
To support and troubleshoot our Services and to respond to queries;
To improve and customize our Services to Users' needs and interests;
To communicate with you and to keep you informed of our latest updates;
To serve you advertisements that are relevant to you and your interests when you use our Services (see more under “Advertisement”);
To market our Services (see more under "Marketing");
To investigate and resolve disputes in connection with your use of the Services;
To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services; and
To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.
With whom do we share the information we collect?
Internal concerned parties - we share your information with companies in our group, as well as our employees, in order to provide you with our Services.
Business partners - we share your information with business partners, such as storage and analytics providers who help us provide you with our Services. These third parties may have access to your Personal Information so that they may perform these tasks on our behalf, but they are obligated to comply with the highest security standards and applicable data protection legislation, and may not use your Personal Information for any other purpose.
Compliance with laws and law enforcement entities - we cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party's property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.
If you reside in the European Union ("EU"), please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Your privacy rights
If you are a resident of the European Union ("EU"), you may request to:
Receive confirmation as to whether or not Personal Information concerning you is being processed, and access your stored Personal Information, together with supplementary information.
Receive a copy of Personal Information you directly volunteer to us in a structured, commonly used and machine-readable format.
Request rectification of your Personal Information that is in our control.
Request erasure of your Personal Information.
Object to the processing of Personal Information by us.
Request to restrict processing of your Personal Information by us.
Lodge a complaint with a supervisory authority.
If you wish to any of your rights with regard to your Personal Information, you can contact us at firstname.lastname@example.org
Please note that these rights pertain to EU residents only, are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can file a complaint to the applicable data protection authority.
Users Outside the EU
Some of the aforementioned rights are applicable in certain jurisdictions outside the EU as well. Users are welcome to contact us for any questions or requests using the details provided above.
For how long do we retain the information that we collect?
We retain the information that we collect from Users for as long as needed to provide our Services and to comply with our legal obligations, resolve disputes and enforce our agreements (unless we are instructed otherwise). Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing your Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
How do we safeguard your information?
We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Information. Your data is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners on a “need to know” basis, in order to enable the carrying out of the agreement between us.
However, we cannot guarantee that hackers or unauthorized personnel will not gain access to information despite our efforts. You should note that by using our Services, your information will be transferred through third party infrastructures which are not under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your Personal Information, we cannot ensure or warrant the security and privacy of your Personal Information or other content you transmit using the Service, and you do so at your own risk.
When you visit or access our Services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies (collectively, "Tracking Technologies"). Those allow us to automatically collect information about you, your device and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics and customize your experience. In addition, we may merge data we have with data collected through these tracking technologies and data we may obtain from other sources and, as a result, such data may become Personal Information.
Storing Tracking Technologies
We store Tracking Technologies when you visit or access our Services (typically, when you are access our Website). These are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) – these are called "Third Party Tracking Technologies".
Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.
How to Manage Your Tracking Technologies Settings
There are various ways in which you can manage and control your Tracking Technologies settings. Please remember that, by deleting or blocking Tracking Technologies, some of the features of the Services may not work properly or as effectively.
Below are some links to some commonly used web browsers. Information about cookies is usually found in the "Help" section of the web browser.
For other browsers, please consult the documentation that your browser manufacturer provides.
Mobile Devices - You can-opt out of certain types of interest-based advertising (or “cross-app” advertising), by accessing the “settings” on your device:
If you're using an Apple device you can configure your device to limit ad tracking to by clicking on "settings" > "privacy" > "advertising" and toggling "limit ad tracking" to ‘on.’
If you're using an Android device you can opt out of most app-based tracking for advertising by opening the "Google Settings" app on your device, selecting "Ads", and then selecting the option to opt-out of interest-based ads.
Please note that the above information may change when manufacturers update their systems. Also note, that your device may use another platform, not described above. In that case, please consult the manufacturer documentation for further instructions.
You can also turn off certain third party targeting and advertising cookies by visiting the following link: Network Advertising Initiative.
We may use third-party advertising technologies to serve advertisements when you access the Services. These technologies use information with regard to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
We may use your Personal Information, such as your full name, email address, etc. ourselves or by using our third-party partners for the purpose of providing you with promotional materials, concerning our Services or such partners’ services.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by clicking the @unsubscribe@ link on our communications, or by sending us an email to email@example.com
Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
We understand the importance of protecting children’s privacy, especially in an online environment. The Website and Services are not designed for or directed at children under the age of 18 years old (“Minors”). We do not knowingly collect Personal Information from Minors. If a parent or a guardian becomes aware that his or her child has provided us with Personal Information, he or she should contact us using the details provided herein.
If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at firstname.lastname@example.org